The Scoop On Lip Monthly

As some of you may have heard, Lip Monthly is a new subscription service priced at $10 a month. This service has been around since June of this year. As this is a company still in it's infancy, I thought I'd give it a shot. my next four Beauty Subscription Smackdowns will be Lip Monthly Vs. Ipsy. Continue reading to find out what information I could gather about the company:

Photo Credit: www.lipmontly.com

So I want to start out with something that I feel is very important: Customer service. No one wants to wait a week to get a reply about a broken product or a credit card issue. According to Lip monthly staff, there was a technical issue on their email platform:

Screenshot from Lip Monthly's Facebook Page

Now, don't get me wrong I am glad someone finally said what was going on, but it took me posting on their page about how unhappy I was to get their attention. Not cool. Keep in mind that Lip Montlhy is supposed to reply within 2-3 business days. They would have been within this time frame had I actually received the email when it says it was sent (Aug 25):

But, I actually received it On the 27th as you can see here:

Yes, I did block out my personal email, but that isn't the point. I received this 3 and a half days after I sent it. Not horrible, but it would have been nice to know what was going on. Ya know?

Moving on from customer service, A big factor for subscription services is products. Duh. So there has been a lot of discrepancy on how many products are sent out and sizes. Even after checking their FAQs I found that it differed slightly from a video I found on their homepage. The video states that you get 2-3 full size products plus a couple samples. Which does technically add up to 4-5 samples, but when I asked Lip Monthly they simply said 4-5 samples. So I'm not entirely sure what's going on there.

Now in case you didn't know lip monthly's first two months were sent out in a box, however August was sent in a bag. It's also sounding like September's will also be in a bag. As this email shows:

Photo Credit: www.lipmontly.com Screenshot from promotional email

This could be kind of exciting. When I asked if they were switching to bags they replied with " for packaging, we’ll be trying the bags instead of the boxes but might switch back and forth." as seen in the email above.

 As for brands in the box, it looks like they go with drugstore and mid-range brands like the ones listed in the picture below:

Photo Credit: www.lipmontly.com Taken from same promotional email as above.

This has also been shown in previous bags with brands like Stila and City Colors.

As you can also see in the email above they do run promotions quite often, making it pretty easy to find a good deal.

One thing I was really super concerned about was the rumor about discontinued products. They do have a blurb in their FAQ's about discontinued products here. They do say that they have not sent out another discontinued product since their first box.

Another thing I think is exciting is that they not only ship to the US but internationally as well. This costs an extra $5 for shipping.

The last thing I want to note is that they seem to be growing their company as well as the amount of customers.

Screenshot from Lip Monthly's Facebook page

I have a lot of hope for this company so I am going to give them a shot and see how it turns out. I'm really excited for the next four boxes/bags.

xoxo
Courtney